AI Facial Recognition: A New Tool for Self-Exclusion in Gambling

CustomerScan has created facial identification software to assist wagering establishments in safeguarding at-risk individuals who have opted for self-banning.

This budget-friendly software operates on any personal computer equipped with a typical Microsoft Windows platform and a webcam.

CustomerScan focuses on facial identification technology. Their latest AI-driven system, crafted alongside specialists from Oxford University’s Visual Geometry Group, aids those who are self-excluding from gambling activities. Individuals opting for self-exclusion and avoiding in-person betting can have their data, including their picture, securely held in cloud storage. The facial identification software can subsequently recognize these individuals in under a tenth of a second with over 99% precision should they enter a shop.

This cost-effective software has received Microsoft certification and functions on any computer running a standard Microsoft Windows operating system and one or multiple webcams.

Upon installation of CustomerScan, if a registered individual within the database enters the establishment, the camera will instantly capture their image. An alert containing their details, including their name and self-exclusion timeframe, is then relayed to personnel through the application, WhatsApp, or email. This notification serves as a reminder to staff that the individual is under self-exclusion.

This technology empowers operators to prioritize the safety and welfare of their patrons and guarantees adherence to self-exclusion regulations.

Laura Bedborough, ClientScan’s Business Development Director and Co-founder, shared her enthusiasm for introducing a pioneering AI-driven platform engineered to safeguard self-excluded players. She described their innovation as a custom-built solution leveraging convolutional neural networks, promising both rapid processing and precision without sacrificing safety.

Bedborough stressed that ClientScan was meticulously designed to tackle the complexities of self-exclusion within the British gaming sector, ensuring adherence to the Gambling Commission’s regulatory guidelines.